Privacy Policy
Our privacy policy is designed to provide greater transparency into our privacy practices and principles in a format that is easy to navigate, read, and understand.
This Policy describes the treatment of information provided or collected on our website where this Policy is posted. For the purposes of this Policy and any usage of the Mensha Energy Solutions L.L.C website, the term ‘website’ shall mean and include any service operated by us (or on our behalf) that may be displayed on various online, mobile or other platforms and environments, including those operated by third parties, which permits us to share information with all those who access it on the internet.
We follow this Policy in accordance with applicable laws, including but not limited to the Information Technology Act United Arab Emirates (UAE) and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information). It is clarified that for the purposes of this website, the laws of the United Arab Emirates.
By using our website, you (the User) are hereby consenting to collection of your information by us and to the terms of this Policy.
In this Policy, and wherever so relevant, the words ‘we’, ‘us’ and ‘our’ shall be deemed to mean Mensha Energy Solutions L.L.C and the words ‘its’, ‘you’ and ‘your’ shall, wherever the context so requires, mean and include the User using our website.
Who we are
Mensha Energy Solutions L.L.C is inter-alia engaged in the business of electric vehicles, EV chargers, software’s and other allied clean energy projects (Business) through the e-commerce websites and mobile applications (App) both developed and owned by Mensha Energy Solutions L.L.C and/or its parent company, and/or its affiliates (Website and App collectively referred to as “Platform”) to conduct its Business.
Roles We Play
We play the role of a Data Controller when we collect and process Personal Data about you. We play the role of a Data Processor when we collect and process Personal Data on behalf of another Data Controller.
Our Commitment
We strive our best to ensure that our Policy is in complete conformity with Applicable Law.
Personal Information Gathered By Mensha Energy Solutions:
The information we learn and gather from you, personal or otherwise, is used to:
Register you and verify your identity.
Permit you to use the website and app.
Undertake transactions (including to facilitate and process payments).
Communicate with you and convey promotional offers, services, or updates.
Maintain your accounts with us.
Customize and improve your overall experience with Mensha Energy Solutions L.L.C.
The information we learn and gather from you, personal or otherwise, is used to register you, verify your identity to permit you to use the website, undertake transactions (including to facilitate and process payments), communicate with you, convey any promotional offers, services or updates associated with Mensha Energy Solutions L.L.C, and generally maintain your accounts with us. We also use this information to customize your experience and improve Mensha Energy Solutions L.L.C
Information You Give Us:
We receive and store any information you provide while using Mensha Energy Solutions L.L.C services or give us in any other way. You can choose not to provide certain information; however, you might not be able to use certain features, complete transactions, or access specific content.
We use the information you provide for purposes such as opening your account, processing your transactions, responding to your requests, and communicating with you.
Information We Collect About You:
We receive and store certain types of information whenever you interact with us. For example, like many websites and apps, we use “cookies,” and we obtain certain types of information when your web browser or device accesses our services.
Location Data
In addition to the above, we collect information about your location when you use our app or enable location-based services. This may include GPS data, IP address, Wi-Fi, or other methods to determine your device’s approximate or precise location.
Why We Collect Location Data:
To provide location-based services (e.g., showing nearby EV charging stations and enabling navigation to them).
To display relevant local information such as station availability, pricing, or offers in your area.
To improve app functionality and user experience (optimizing performance, tailoring content, suggesting nearby services).
By granting the app permission to access location data, you consent to this use. You may disable location permissions at any time via your device settings; however, some features of the app may not function properly without access to location.
Information From Other Sources:
We might receive information about you from other sources, such as through payment gateways from our carriers, which we use to correct our records and ensure a smooth use of our website.
Categories Of Personal Data:
Categories of Personal Data collected and processed by us are as follows:
Demographic & Identity data:
Demographic & Identity Data:
Contact details (Name, email address, phone number).
Transaction details such as amount, bank name, and type of card used.
Open data and public records available online.
Note: We do not store sensitive information such as bank login details, CVV numbers, or answers to security questions. Where third-party operators process your payment, you must comply with their terms. We are not responsible for third-party services used voluntarily by you.
Online Identifiers and other Technical Data:
Online Identifiers and Technical Data:
Location details (e.g., GPS, IP address, network, logs).
Device and connection information.
Communication metadata from emails, SMS, or calls.
Usage data such as pages viewed, app features used, and time spent.
Consent:
By using the website and/ or by providing your information, you consent to the collection and use of the information you disclose on the website in accordance with this Policy, including but not limited to your consent for sharing your information as per this Policy.
Purposes Of Gathering Your Personal Data:
We use your personal information to operate, provide, develop, and improve the products and services. These purposes include.
Purchase And Delivery Of Products And Services:
We use your personal information to deliver products and services, process payments, and communicate with you about products, services, and promotional offers.
Provide Functionality, Troubleshoot And Improve Mensha Energy Solutions L.L.C:
We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of the website.
Recommendations And Personalization:
We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience with the website.
Communicate With You:
We use your personal information to communicate with you in relation to our Business via different channels (e.g., by phone, e-mail, chat).
Advertising:
We use your personal information to display interest-based ads for features, products, and services that might be of interest to you.
Lawful Bases Of Processing Your Personal Data:
We are permitted to process your personal data in compliance with applicable laws and regulations by relying on one or more of the following lawful bases.
- You have explicitly agreed to us processing your personal data for a specific reason.
- The processing is necessary to perform the agreement we have with you or to take steps to enter into an agreement with you.
- The processing is necessary to be in compliance with our legal obligations.
- The processing is necessary for the purposes of a “Legitimate Interest” pursued by us, such as “to provide services to you, to evaluate, develop or improve our products and services”.
Where the processing is based on your consent, you have a right to withdraw your consent at any time. You may withdraw consent by contacting us. Upon receipt of your written request to withdraw your consent, consequences of withdrawal will be communicated to you and, upon your agreement, your request for withdrawal will be processed.
Changes to this Policy
Mensha Energy Solutions L.L.C, may edit this policy from time to time. If we make any substantial changes, we will notify you by posting a prominent announcement on our pages. However, we undertake no liability or obligation to inform each user about the change of this Policy.
Further Questions
If at any time you would like to contact us with your views about our privacy practices, or with any inquiry relating to your personal information, please contact us at hello@menshaenergy.com
Contact Information:
Mensha Energy Solutions L.L.C,
Unit A01, Phase 03, Light Industrial Units,
Dubai Silicon Oasis, Dubai,
United Arab Emirates.
Contact Number: +97143340221
Mail ID: hello@menshaenergy.com
